System Requirements

symplr is a solutions provider that delivers a performant, stable, and secure software and hosting environment. All of our solutions are cloud-based – we install and manage the software in our hosting center and customers simply access it over the internet. This allows us to keep technical requirements on the customer end to a bare minimum.

At symplr, our goal is to provide the best possible user experience across the wide range of desktop and smart device browsers. To achieve this goal, we prioritize supporting browsers with the most advanced technology. Our solutions are designed to function with the browser versions we’ve identified in the chart below as A-Grade — we actively test on these browsers to optimize user experience.

symplr recognizes that some legacy browsers, which we’ve identified as X-Grade, don’t provide the technology needed to deliver new features with a modern user experience. In order to continue providing the best solutions and support, we’ve decided to discontinue support for these X-Grade browsers.

In addition, there are browser versions for which we provide limited support, identified below as C-Grade. While we don’t regularly test this set of browser versions, customers have found them to work well with our software. Problems reported with these versions may be addressed, but we cannot make specific commitments as to if or when a fix will be available. In some cases, we know of select features or functionality that don’t work with these browsers. We do our best to document those cases and make this information available upon request.

By prioritizing A-Grade browsers and discontinuing the support of X-Grade browsers, symplr can release features more frequently, provide better support, and resolve issues faster.

Please contact talentsupport@symplr.com if you have questions on browser support. We’re constantly upgrading our solutions to make them more browser agnostic. This work is ongoing and incremental, and we’ll notify customers when browser support changes.

A-Grade C-Grade X-Grade

Optimal user experience

symplr actively tests all A-Grade browsers and reported bugs are addressed with high priority.

Adequate user experience

symplr tests a sampling of C-Grade browsers periodically and reported bugs are addressed with high priority.

Not supported

symplr does not test X-Grade browsers or address reported bugs. There may be limited user experience.

Microsoft Edge*

Google Chrome*

Mozilla Firefox*

Apple Safari* (mobile only)

Microsoft IE 11 and below
(effective July 2021)

Browsers not listed are X-Grade

*Latest versions

Notes:

  • symplr eLearning Library partner content varies by partner and isn’t implicitly compatible with the browsers listed above.

Mobile Support

symplr supports mobile in many areas within our applications, notably throughout candidate workflows. For symplr Learning, the learner experience is mobile-responsive. Course content may or may not be mobile-responsive depending on the course's design.

Plug-ins may be required for specific courses. Please refer to content vendors for additional specifications.

A sound card and speakers are required for some courses.

symplr Learning provides limited testing of courses launched through the software to cover a representative sample of courseware source types (HTML, PDF, Java, Flash, etc.). Due to the broad array of tools and options that customers can use for creating courses that can be launched with our system, it is not possible for us to provide testing or assurances for customer created courses.

However, we aim to provide support for issues related to launching courses. This support may include:

  • Guidance to customers on troubleshooting.
  • Guidance for adjusting the configuration, settings of the underlying courses.
  • Information on best practices for creating and delivering courses.
  • Making modifications to our software.

All statements regarding the findings and testing of compatibility are made with the assumption that browsers are fully patched with updates from their respective publishers.

While you may use the minimal requirements shown, it is recommended to use a faster system and internet connection for optimal results.

The growth and expansion of symplr Learning's server structure and connectivity requires that additional IP addresses and ports be added to your firewall settings.

Specifics about these settings are available upon request by contacting our Support team.