FAQs/Troubleshooting
Below is a list of general questions that may arise when working through eLearning courses. These are provided in conjunction with the specific course instruction materials found in this online help system.
Should you have additional questions or require further assistance, please contact your facility’s educational administrator.
How do I get the course to complete?
You must obtain a passing score on the course assessment. Passing scores vary from course to course, so be sure to check individual course requirements.
After you exit the course, make sure you also click Save Progress and Return to symplr Learning on the Launch Course page. Once progress is saved via this method, the completed course will move to your Completions area.
Why isn't my progress being saved when I exit the course?
Make sure you exit the modules and course by clicking the proper Exit button within the course window. Additionally, after you exit the course, make sure you also click Save Progress and Return to symplr Learning on the Launch Course page.
Why does the course not bookmark to the last page I visited?
The course is designed to bookmark to the most recently completed content page. Certain sections such as simulations or exams do not contain bookmarking. If you leave the course from one of these sections, you will be returned to the content bookmark upon re-entering the course.
The course won't launch or the data-transfer window (SCORM window) does not display. What can be done to solve this?
Be sure to turn off all pop-up blockers whether they are external applications, such as Norton or McAfee, or browser-specific pop-up blockers, such as Yahoo! Toolbar, Google, or Chrome. You may also have to add the URL domains to your browser's list of Trusted Sites. Please discuss these options with your administrator or IT department before proceeding with these steps.
Does enrolling or re-enrolling a user have any effect on progress or test attempts?
If the learner has not completed the course, removing an enrolled learner from the course and/or re-enrolling the learner has no effect on the saved progress or test attempts. The learner will be asked to continue where he or she left off, if applicable. Any consumed test attempts will not be cleared.
I recently had a name change or I noticed a typo in my name in the course. How do I correct this?
Contact your administrator, who will need to contact symplr Client Services to update the name that displays.