Long-Term Care Certified Nursing Assistant Online Learning Library Series

The steps detailed in this document give instructions on how to access and complete the Long-Term Care Certified Nursing Assistant courses. The steps include accessing the course, completing the exam, and viewing or printing the certificate.

This documentation displays screenshot examples from symplr Learning. Accessing the course from another learning management system may result in a slightly different experience, but the general steps are the same.

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These instructions are applicable to the following courses:

  • Long-Term Care Certified Nursing Assistant: Elder Abuse and Prevention
  • Long-Term Care Certified Nursing Assistant: Accountability
  • Long-Term Care Certified Nursing Assistant: Activities and Exercise
  • Long-Term Care Certified Nursing Assistant: Short-Stay Resident Activities
  • Long-Term Care Certified Nursing Assistant: Activities of Daily Living
  • Long-Term Care Certified Nursing Assistant: Alzheimer's Disease
  • Long-Term Care Certified Nursing Assistant: Malnutrition and Dehydration
  • Long-Term Care Certified Nursing Assistant: Bathing Procedures
  • Long-Term Care Certified Nursing Assistant: Bloodborne Pathogens
  • Long-Term Care Certified Nursing Assistant: Caring for Residents with Cancer
  • Long-Term Care Certified Nursing Assistant: Dialysis
  • Long-Term Care Certified Nursing Assistant: Circulatory System
  • Long-Term Care Certified Nursing Assistant: Communication
  • Long-Term Care Certified Nursing Assistant: Difficult Families
  • Long-Term Care Certified Nursing Assistant: Falls
  • Long-Term Care Certified Nursing Assistant: Foot and Nail Care
  • Long-Term Care Certified Nursing Assistant: Hearing and Vision Loss
  • Long-Term Care Certified Nursing Assistant: Incontinence
  • Long-Term Care Certified Nursing Assistant: Medication Management
  • Long-Term Care Certified Nursing Assistant: Oral Care
  • Long-Term Care Certified Nursing Assistant: Caring for Residents with Pain
  • Long-Term Care Certified Nursing Assistant: Pressure Ulcers
  • Long-Term Care Certified Nursing Assistant: Skin Care
  • Long-Term Care Certified Nursing Assistant: Teamwork

There are several navigation tools available as you work through course materials.

  • Menu. The menu on the side of the course window lists every slide of the course. You can jump to any specific accessible slide and display its contents at any time by clicking a title.

    Note: While you may access pages out-of-sequence, it is important to completely view all pages, as the course is only marked as "complete" by the system upon viewing of 100% of the available content.

  • Notes. Selecting theNotes option displays the page narration in text format.

  • Search. The Search box at the bottom of the Menu panel is there to help you find specific pages and content. Type some text in this box, then click the magnifying glass or hit Enter/Return on your keyboard to query both page content and narration text. Any results containing the text you typed display in the Menu panel.

    You can further refine search results by clicking the Filter option in the Search Results panel. Clicking this allows you to limit your results to only those containing the search terms in the notes or the slide text.

    After a search is run, any pages shown in the Menu are reordered and renumbered. To restore the Menu to its prior arrangement, click Clear and Return to Menu.

  • Volume and Playback Controls. Adjust sound volume using the slider found by clicking the speaker icon. Clicking the Play/Pause button plays or pauses the page content, and clicking the Replay icon replays the page. Finally, clicking Next or Previous displays the previous or the next page in the course.

  • Resources. Clicking this link in the upper-right corner of the course window displays a list of additional reference resources, such as external web pages and PDF documents. Clicking an option from this list opens the material in a new window, separate from the course.

    Note: Not all courses offer the Resources option.

  • Help. Clicking this link in the upper-right corner of the course window displays some basic troubleshooting tips for anybody experiencing technical difficulties.

Upon launching a course module, a window containing the course content is displayed. If this is your first time launching the course, you are presented with the option to view a quick orientation, ensuring you're aware of all the available features and navigation options.

The course materials consist of a series of informational slides. Read the information on each slide, then click Next to proceed to the next. If you need to go back to a previous slide for any reason, clicking Previous displays the last slide you viewed (if you've 'jumped around' to pages out-of-sequence, this may not necessarily be the previous page in numerical order).

Some courses contain review questions interspersed throughout to help ensure you have a firm grasp of the key concepts. These questions are regarded as practice, and are not reflected in your overall grade. Review questions are presented in a multiple-choice format. To proceed, click the circle of your chosen answer, and then click Submit to check if your answer is correct. If you didn't choose the correct answer, it displays before progressing to the next slide.

After viewing all the course content and review questions, the course quiz begins. The exam does not bookmark your progress, so once starting the exam, it must be completed.

  1. Answer each question by selecting the appropriate option button and then click Submit to continue to the next question.

    Note: Some longer questions may appear to be cut off or incomplete, but in these situations you'll need to make use of a scroll bar found next to the question. Scrolling down reveals the remaining part of the question.

  2. After answering all of the questions, the results screen displays your quiz pass/fail status and overall score.

    If you failed, better luck next time! You're given options to review and retry the quiz from the results page. Review the material carefully, then give it another go once you're ready.

    If you have passed, congratulations! To view your certificate, select Finish, then follow these next few steps.

  3. Selecting Finish on the Exam Results page closes the course window and displays the Course Information page. Here, you'll notice a new Certificate button in the lower-right.

  4. Selecting this button opens a new window displaying the text Click here to load your certificate.

  5. Clicking this link displays your completion certificate in the window. here, you may print or save a copy for your own records.

  6. After you're done with the course, close any open pop-up windows. After closing these windows, your Launch Course page should still be present in your web browser. From here, you can navigate to other parts of symplr Learning as needed. Upon navigating away from this page, the course is then moved to your Completed List.

If you want to review the course materials, simply relaunch the desired course by clicking its title from your Completions area. Upon opening the course window, you are presented with the option to resume where you left off (typically, this is the Exam Results page). Otherwise, you may review the course from the beginning.

If you want to reprint a completion certificate for any of these courses, you will need to access it from the Certificate link on the Completed List or Course Launch page.