Applicant Assistance

Select a category below to view help information regarding your career site account, submitting applications, and providing onboarding documentation and references.

Do I Need an Account to Apply?

Yes, all applicants are required to create a career site account in order to apply to job postings. If you cannot log in or do not have an account, click Create Account on the Sign In page.

Forgot Username and/or Password

If you do not remember your username and/or password, use the Forgot Username or Forgot Password options available on the sign in page.

The Forgot Password option prompts account security questions to reset the account password. Multiple failed attempts to answer security questions initiates a password reset email being sent to your account email address. The password reset email contains a link to reset the account password.

If your username or email address is not recognized when selecting forgot password, use the Forgot Username option and enter your email address. If the email address is still not found, you will need to create an account.

Update Account Contact Information

The contact information for your account can be updated following the steps below.

  1. Navigate to the career page and click Sign in.

  2. Sign in with your username and password.

  3. Click My Profile.

    Note: On a mobile device, click the menu icon to see My Profile.

  4. Click Account.

  5. In the Contact Information section, click Edit.

  6. Make the necessary changes and click Save.

If you need to update the email address on your account or the contact information on a previously submitted application, please reach out to the Human Resources department where you applied for assistance.

Check Application Status

You can check the status of your application by logging in to your career site account and clicking My Profile > Applications.

If you have any questions regarding your application status, please contact the Human Resources department where you applied.

Update or Withdraw Applications

Once your application is submitted, you are unable to make edits. A new application with updated information will need to be submitted.

To withdraw a submitted application, please contact the Human Resources department where you applied.

Apply Limits

There may be limits on the total number of applications you can submit. If you receive a message stating you have reached the maximum number of applications for a position and have questions, please contact the Human Resources department where you applied.

Job Posting Expired or No Longer Available

If a job posting is no longer available, please try applying to a different open position. If you were sent a direct link to an expired posting, please contact Human Resources to receive an updated link.

Error Submitting Application

For optimal user experience, we recommend using Google Chrome or Microsoft Edge when completing an application. If you receive a message stating, "There was a problem submitting the application", we recommend clearing the cache and cookies on your internet browser before re-submitting the application. The application progress is saved as a draft in the applications section of your account.

Continue Draft Application

As you complete an application, your progress is automatically saved as a draft application on your profile. If you needed to stop the application and return to it later, follow the steps below to continue the draft application.

  1. Navigate to the career page and click Sign in.

  2. Sign in with your username and password.

  3. Click My Profile.

    Note: On a mobile device, click the menu icon to see My Profile.

  4. Click Applications.

  5. Click Continue on the Draft application.

Do Not Wish to Provide Social Security Number (SSN)

We understand and appreciate your concerns about your personal information. We assure you that your data is secure and handled with care. However, if you are not comfortable providing your Social Security Number (SSN), please contact the Human Resources department where you are applying.

Do Not Have a United States Address

If you do not currently have a United States Address, please contact the Human Resources department where you are applying to advise how to move forward with the application.

Text Messaging Opt-In

Human Resources may have the ability to text you with application updates. To add or remove your consent to receive text messages or update the texting phone number, please follow the steps below.

  1. Navigate to the career page and click Sign in.

  2. Sign in with your username and password.

  3. Click My Profile.

    Note: On a mobile device, click the menu icon to see My Profile.

  4. Click Account.

  5. In the Contact Information section, click Edit.

  6. Edit the Mobile Phone text box and/or the selection for Would you like to receive text messages regarding employment opportunities?

  7. Click Save.

View Onboarding Documents

You may receive an Simple Authentication link via email to access onboarding, This requires you to enter your First name, Last name, and last 4 digits of your Social Security Number (SSN). This link is a single-click link and is invalid after accessing the link one time. However, if you find that your link is invalid or expired, use the steps below to access the onboarding forms.

Onboarding documents can be viewed and completed from your career site account. Please follow the steps below.

  1. Navigate to the careers page and click Sign in.

  2. Sign in with the username and password used when applying.

  3. Click My Profile.

    Note: On a mobile device, click the menu icon to see My Profile.

  4. Click Onboarding.

  5. Onboarding documents are listed. Click the document title(s) to complete.

If you do not see Onboarding in the My Profile dropdown, please reach out to the Human Resources department where you applied to confirm your account username and the status of the onboarding documents.

Onboarding Document Uploads

Human Resources may request you upload files to your onboarding portal. Follow the steps below to upload documents.

  1. Navigate to the career page and click Sign in.

  2. Sign in with your username and password.

  3. Click My Profile.

    Note: On a mobile device, click the menu icon to see My Profile.

  4. Click Onboarding.

  5. In the Upload File(s) section, click Choose Files. Select the files to upload from your computer.

The Upload File(s) section includes a notice regarding maximum file size and acceptable file formats. If you are unable to upload a file, please confirm the file meets all size and format requirements. If you receive the notification "Max file upload count reached" and have more documents to upload, please contact the Human Resources department where you applied.

The sections below contain assistance for applicants submitting references through https://ref.healthcaresource.com.

Invalid Reference Link

If clicking the link that was sent gives you an error, please copy and paste the link into your browser. If the error continues, please reach out to Human Resources department where you applied to request a new link be sent.

Login Issues

If you have previously created an account and are unable to log in, you can use the use the Trouble Signing In option on the log in page to recover your username and/or password by entering in your email address. If you cannot recover the password or username, please contact the Human Resources department where you applied for further assistance.

Send Reminders and Edit/Add References

  • Remind References. To send reminders to your references, log in to your account and click References at the top of the page, then click Remind.

  • Edit/Delete References. You can edit or delete your references if they have not started the assessment. Log In to your account and click References at the top of the page, then click Edit or Delete beside the reference's name.

  • Add References. You can add additional references at any time during the application process. Login to your account, click References at the top of the page, then click Add Reference.

References Did Not Receive the Email Invitation

If your references are not receiving the invitation email, please have them check their spam and/or promotions folder or search their email for noreply@healthcaresource.com to locate the email.

Sign the Disclosure

You will be unable to add references before signing the disclosure. To sign the Disclosure, log in to the Reference Assessment site, click on Dashboard then Sign disclosure below the position assignment. Once the disclosure is signed you can add references.