System requirements
At symplr, our goal is to provide the best possible user experience across the wide range of desktop and smart device browsers. To achieve this goal, we prioritize supporting browsers with the most advanced technology. Our solutions are designed to function with the browser versions we’ve identified in the chart below as A-Grade — we actively test on these browsers to optimize user experience.
symplr recognizes that some legacy browsers, which we’ve identified as X-Grade, don’t provide the technology needed to deliver new features with a modern user experience. In order to continue providing the best solutions and support, we’ve decided to discontinue support for these X-Grade browsers.
In addition, there are browser versions for which we provide limited support, identified below as C-Grade. While we don’t regularly test this set of browser versions, customers have found them to work well with our software. Problems reported with these versions may be addressed, but we cannot make specific commitments as to if or when a fix will be available. In some cases, we know of select features or functionality that don’t work with these browsers. We do our best to document those cases and make this information available upon request.
By prioritizing A-Grade browsers and discontinuing the support of X-Grade browsers, symplr can release features more frequently, provide better support, and resolve issues faster.
Please contact support@healthcaresource.com if you have questions on browser support. We’re constantly upgrading our solutions to make them more browser agnostic. This work is ongoing and incremental, and we’ll notify customers when browser support changes.
| A-Grade | C-Grade | X-Grade |
|---|---|---|
|
Optimal user experience symplr actively tests all A-Grade browsers and reported bugs are addressed with high priority. |
Adequate user experience symplr tests a sampling of C-Grade browsers periodically and reported bugs are addressed with high priority. |
Not supported symplr does not test X-Grade browsers or address reported bugs. There may be limited user experience. |
|
Microsoft Edge* Google Chrome* |
Mozilla Firefox* Apple Safari* (mobile only) |
Microsoft IE 11 and below Browsers not listed are X-Grade |
*Latest versions
Notes:
- symplr Hiring System supports Apple Safari (mobile only) as A-Grade across the application and explicitly blocks X-Grade browsers.
- symplr eLearning Library partner content varies by partner and isn’t implicitly compatible with the browsers listed above.
- Clients using reporting in Position Manager 11 will experience optimum performance using Chrome or Edge.
- The video conferencing feature in both symplr Hiring System and Position Manager does not work in IE11. Chrome or Edge is recommended.
Mobile Support
symplr supports mobile in many areas within our applications, notably throughout candidate workflows. The following table outlines specific areas within each product where mobile is supported.
| Product | Areas where mobile is supported |
|---|---|
| Position Manager |
Career Site, Profile Creation, Apply, Onboarding |
| symplr Hiring System | The application is mobile-responsive and any device using one of the supported browsers will work. |
| Job Board | The application is mobile-responsive for all areas except the administrative module. |
| Assessments (HSA, HLA, HRA) | The application is mobile-responsive and any device using one of the supported browsers will work. |
| symplr Recruitment Marketing – Source & CRM | Talent Network |
| symplr Recruitment Marketing – Career Site | Career Site |
| NetLearning | The learner experience is mobile-responsive. Course content may or may not be mobile-responsive depending on the course's design. |
| Performance Manager | Task List only |